1. Information we process
When you create an account, we process your email address, authentication identifiers, profile details you provide, and consent and storage-mode choices. The content you choose to add may include health records, lab results, prescriptions, medicines, identity documents, contracts, tickets, receipts, scans, photographs, notes, tasks, and reminders. We also process extracted text and metadata, subscription and usage records, support messages, and limited device, app, security, and diagnostic information.
Microphone audio is accessed when you choose the voice-task feature. Photo, camera, and file access is used when you choose content to attach or scan.
2. Why we process it
We use this information to sign you in, store and organize your records, synchronize supported data between devices when Cloud mode is selected, run requested OCR and AI features, create tasks and reminders, send service notifications, answer support requests, apply plan limits, and protect the service from abuse. AI results can be inaccurate and are informational; they are not medical, legal, or financial advice.
3. Private mode, Cloud mode, and AI
Private mode keeps supported files on your device. Cloud mode uploads supported records and files for storage, recovery, and cross-device sync. Some account, service, and usage information is processed by our backend in either mode. When you request an online feature, the selected text, image, document, or voice note is sent through our backend to the processor needed for that request, even in Private mode. Avoid using an online feature for content you do not want transmitted.
The app shows a data-use notice and asks for affirmative agreement before you continue. You can decline by signing out. Storage-mode and optional feature choices are available in the app; any advertising consent choices are handled separately.
4. Services that receive data
- Google Firebase and Google Cloud: authentication, messaging, backend processing, Firestore records, temporary processing objects, and related infrastructure.
- Backblaze B2: supported file storage and synchronization in Cloud mode.
- Ollama Cloud: requested AI analysis and extraction of selected content where that provider is configured.
- Google Gemini: requested voice-task transcription and other AI processing where configured.
- Google AdMob / Google Mobile Ads: advertising for eligible free-plan users. The app requests non-personalized ads and uses Google's consent form where required. We do not use the contents of your health records or documents as custom ad-targeting data.
Depending on a requested feature and current configuration, other AI or OCR processors may be used. We send the content needed for that request. Provider processing may occur outside your country.
5. Retention, deletion, and your choices
We keep account, content, and operational records while needed to provide the service and for security, billing, or legal obligations. You can edit and delete supported records in the app and request account deletion in Settings. You may also contact support@etechworks.com from your account email for access, correction, deletion, or privacy questions. We may verify your identity before acting. Some backups and security logs can remain for a limited period where required for recovery or legal reasons.
6. Security and policy changes
We use access controls and technical and organizational safeguards to protect information, though no system can guarantee absolute security. We will post policy updates here with a revised effective date. If a material change requires renewed consent, the app will present an updated notice for an affirmative choice before affected processing continues.
Life 360° is intended for general users and is not designed for children under 13. If you believe a child has provided information, contact us at the address above.